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TERMS OF SERVICE

Refund of money

1- If you cancel your classes, we will retain 10% of what you paid if you pay with cash.

If you paid with card, we will retain 15% of what you paid.

Classes by Skype or Private classes outside.

1- For private classes by Skype or classes outside of the institute, you must pay one week in advance to reserve your space for the following week.

1.1 The price for Skype classes is 567,000 COP (including a 5% surcharge) and we will send you a payment link.

1.2 For private classes, if you pay in person, you will pay the same price minus the 5% surcharge (540,000 COP).

If you can’t pay in person, we will send you a payment link which will include the 5% surcharge.

Cancellation of classes

In case you can’t attend class due to a personal problem or illness, please send an email or a WhatsApp message to the teacher or to Whee (info@wheeinstitute.com) telling us that you are not going to attend to prevent losing your class.

1.1. If you are canceling a group classes and have classmates, you can advise us one hour ahead of time. If you are canceling and are the only student in your class, please notify us at least 4 hours in advance. If you don’t provide notice, you will lose the class (3 or 4 hours).

1.2 If you are canceling a private classes, either in-person or outside of the institute, we recommend you send a cancellation message at least 4 hours in advance. If you do not provide notice, you will lose an hour of class.

2. Remember your first day is a trial class: if you like your class and choose to continue for the week, you will pay for a full week. If you don’t like it and choose not to continue, you do not have to pay anything.

Before classes

1- The week before you start your classes, we will do an interview either by whatsapp, Skype or in person. This will determine the level of your class. If you can’t do the interview in advance, you can do it the first day of class between 8:40 am and 8:50 am. Keep in mind that if we do it on your first day, the class you are placed into may be either in the morning or in the afternoon as the schedule changes on a weekly basis.

2- Always check your email to verify; the start date/day, start time of your classes, and activities for the week.

3- Payments can be made in cash or by card (debit or credit). Payments must be made during the first 2 days of the week after finishing your first classes. If you pay with a card, remember that you will have to pay 5% more (a bank surcharge). If you take 4 weeks or more of classes, you will have to pay for the entire month during your first two weeks in order to receive the discount.

4- The teacher will give you materials for the class, but you should bring a notebook and a pen to take notes during class.

5- The maximum number of students per class is 5. (if we have 6 students or more at the same level, we will open more classes and split the students evenly).

6- Our students generally spend an average of 2 weeks in each of the basic levels and 3 weeks in each of the intermediate and advanced levels before advancing to the next level. * this depends on each individual student, and we have identified factors that affect how quickly students advance, for example students who already know other languages may ​​advance a little faster, students who practice outside of class may advance a little faster, and students who reinforce their lessons outside of class may advance a little faster.

7 – In the classrooms, you will not find desks. This is because Whee is a center of educational innovation and, after many studies, we have determined that creating spaces where priority is given to student interactions rather than to writing, enhances learning and student confidence.

8- There are 8 levels (A1.1 – A1.2 – A2.1 – A2.2 – B1.1 – B1.2 – B2 – C1) and we are governed according to the Common European Framework of Languages.

First day of class

1- Keep in mind that the first day of class you will review topics from the previous level or the previous week in order to refresh your knowledge and prepare you for new information.

2- If you don’t feel that you are placed in the correct level or you are not having a good experience, you should talk to the teacher and/or the coordinator and together they can make the best decision for you. This can only be done on the first day of class, so as not to delay your learning process or affect other students.

3- Every day we have a break of 20 minutes where you can meet the staff of Whee and the other students. It is very important for us that you participate during the first day as it is the day when we all introduce ourselves and explain the activities of the week. We have also discovered that your learning accelerates when you are rested, which is why a daily break time is necessary.

4- At the end of each day’s class, the teachers will give you a form so that you can evaluate the methodology of the class (not the teacher). This helps the teacher know how to maintain or improve your experience in the following classes.

5- According to our methodology, we try to give you different educational experiences. For this reason, we want you to study with a different teacher every two weeks (we may also change your teacher weekly) to gain exposure to speakers with different accents and backgrounds. Remember that all our teachers have been evaluated with at least 9/10 stars in reviews.

After class

  1. Remember, every week we are going to publish the weekly Newsletter with additional optional activities, if you want you can join them and get involved, so you can interact with other classmates and get to know Bogotá in a unique way.

1.1 Whee doesn’t earn any money from the extra activities, so the student has to assume any extra charge/cost of the activity

1.2 Remember almost all of the activities are free, for example; our dance lessons, language exchange, Tejo, Karaoke, to name a few.

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